We have been lifelong ADT users but decided to look into Reliable based on their reviews. We had a wonderful experience from start to finish with Reliable! Unfortunately, I forget names but whomever we talked to on the phone was beyond helpful in answering all of our questions and did not pressure us at all. We called back a week later to schedule service. The technician that came out was so patient- as we ended up adding a lot of things on to protect two nurseries and wanted multiple motion sensors. We never felt rushed and he was very respectful to our home while installing. The service has been spectacular and we love the system. I would definitely recommend this company.