Reliable provided a quote without coming to my home, which was somewhat concerning, but not overly. They were much less expensive than the other company we talked to and their monthly monitoring fee was $15 – $20 / month less. I dealt with Matt via telephone to get a quote via email, discuss the quote and schedule an installation.
The installation technician, Andrew, arrived to install the system. I noticed he drove a company vehicle with clear and professional branding on the car. He was on-time and professionally dressed in a company shirt and khakis. He wore throw-away shoe covers which was ideal because we have white carpet throughout the house. He explained the installation process and timeline, then went about his work. The installation took about three hours.
Toward the end of the installation we discussed adding a remote controlled door lock, which Andrew had in his vehicle. We added the unit and he installed it. When everything was installed, he stepped us through the use of the devices as well as the use of the Internet-based application to set-up and control the security, lock and thermostats. He also showed us the iPhone app to do the same.
After about 30 days we had a false alarm and noticed that one of the keypads locked-up during the event. We called Reliable and Andrew came back out in a few days to replace and test the panel. While he was here he answered our questions and showed us a few things on the on-line app.
Our experience with Reliable was fantastic. I will recommend Matt, Andrew and Reliable to all my friends and I would use them again in a heartbeat. If you are looking for a home security and/or automation system, look no further.