First, I have to start by saying that I picked RHS b/c they keep their monitoring in Colorado, so if you know what hits the fan, I’m not dealing with an operator on the east coast or India. Second, the two installers: Andrew and Adam, were two of the nicest and most thorough that I’ve worked with. These two guys went above and beyond the call of duty. They were patient, and didn’t make me feel bad about my lack of tech understanding. They walked me through the whole process and did a great job of cleaning up when they were done. I feel safer with RHS installed and better knowing that there are men out there like Andrew and Adam who take such pride in their customer service and career. Bravo RHS.