From calling to get information about options and prices to the install and product delivered – I am VERY happy!
From my first telephone contact with Matt to the install with Vincent, my experience with Reliable Home Security has been outstanding! Matt was extremely knowledgeable about home security systems and he didn’t try to sell me something I didn’t need.
There was no pressure to buy anything and they simply matched my needs to an affordable security system. I did a lot of research into alarm systems and Reliable Home Security exceeded my expectations over the reviews I read. My installer Vincent was a true gentleman! He was polite and patient at all times, despite my relentless questions.
The installation was done extremely well and Vincent didn’t leave until I had a firm understanding of how to operate the system. Great Job Vincent! I’d highly recommend Reliable Home Security to anyone looking for a high quality security system with outstanding customer service!
I would highly recommend Reliable Home Security. The sales person was friendly and scheduled someone to come out asap. The installers were great! They were super knowledgeable, friendly, and professional. The system works great, looks nice, and makes us feel safe.
I have had an alarm system in every house that I have owned, but have always found the process of choosing a company and dealing with the installation process to be a hassle and nerve-wracking. Am I choosing the right company? Will their installers be trustworthy and capable? Will the system work well? I had these same questions and concerns when upgrading the alarm system in my current house.
Reading online reviews of the company who had installed my previous systems make me feel like I should steer clear of working with them now …. but then I found Reliable Home Security!
I had a great phone conversation with Matt, who gave me all of the details and answered all of my questions. The installer was Colin, who was just wonderful! He came out on time, completed the installation with no problems, gave me an overview of the panel, and answered all of my questions. Colin was friendly, personable, knowledgeable, trustworthy, and easy to talk to; all of which is so important when you are inviting someone into your home to install something as critical as a security system. The system works well and is easy to use and we are very happy with it.
I love our new system and am very pleased that we chose Reliable Home Security. If you are considering a new or upgraded security system, look no further — this is the right choice.
We searched and got quotes from many big brand security brands and came across Reliable Home Security…And I’m glad we did. We purchased a new home which had a pre-wired home system in it. We called and scheduled Matt to come out and install the 3 panels, the automated locking front door, and garage door automation for both our garages.
The install took a good part of the day, only because we had so much to put into the house. The only issue we ran into during the whole install was that the garage automation wasn’t connecting to our router (Apple Extreme). The solution was we needed a non-apple router for the garage automation hub. Matt said he would look into the issue with the Apple product, but I should purchase another router to see if that worked. If it did, call him and he would walk me through setting the garage automation up.
Flash forward about a week, we bought the router and it connected to the garage hub. However, the signals were having issues (We have two garage doors). We couldn’t trouble shoot the issue via phone so Matt came out a few days later and fixed the problem.
Overall, the experience with this has been one of the best considering the amount of technology our home now has. Matt spent time showing us how each piece of equipment worked, but most importantly, Matt and Reliable are there to take calls and answer questions and ensure their work is complete. I’m very happy we chose a local company with great customer service. I highly suggest Reliable Home Security. Their prices and monitoring are competitive and the only reason the don’t rank higher on websites that rank home security companies is ONLY because they haven’t been around very long. That’s it. However, the monitoring company they use has been around and is one of the best. So definitely give them a call.
These guys are awesome. They came out the week I called them and did a great job. They deserve 5 stars!!!!
Amazing customer service with the best equipment deal you can get for a great price compared to other companies who will rip you off for less options. This comes from my personal experience through out the years trying few security companies here in the Colorado springs area….and finally i found the best one and can’t beat the price….do yourself a huge fav and skip searching, Reliable home security is the one! Installation was a piece of cake and the Technician had everything installed in no time.
Matt showed up at our new townhouse last week in Sloans Lake and got right to work efficiently wiring and installing and configuring our new security system- he finished quickly and then patiently and expertly explained how it worked to both of us and answered all our many operational questions. It is very apparent he takes pride in his work and is very knowledgeable and customer-focused. He has already made several follow-up visits since last week to assist in configuring additional services (wi-fi Internet,, enhanced security, etc.) – we are very pleased with the end result and really appreciate this service now that we have it and had a technician like Matt to showcase it for us.
Also a big shout out to Jim Brennan who came out and and configured our audio/video system for our (4!) TVs – he installed hardware and mounting apparatus equipment and hung each of them Perfectly on our walls, completing the job in a couple hours. We definitely would recommend this one-stop shop LOCAL company for all your security and audio-visual needs.
Just signed up for home security for the first time. The process was very easy. I called them based on their reviews and the salesman Matt was great. So helpful to walk me through the the process and a system they was best for my home. I appreciated he didn’t try to up sell me or give me crap I didn’t need for my house.
Prices are more reasonable than other companies I researched. Installation was simply and easy. The guy was great and respectful of my home. System looks good and seems easy to operate. Very painless process and recommend them!
After my original post, I was contacted by (Matt 1) from the local office and he promptly offered to send someone out asap to resolve my issues. The tech was professional and courteous throughout while trying to troubleshoot the issues. The system is now working as it should with no problems thus far. He (Matt 2) cleared up the missing piece of information not given by the two previous techs by giving me his business card and recommending that the local number be used when problems arise instead of going through 1-800 number. If nothing else, I appreciate their response to a dissatisfied customer who now feels better about the experience. This is how you retain customers.
Matt, I just wanted to let you know how pleased Elizabeth and I were with Matt and the installation process. He could not have been nicer. He spent plenty of time with us going over the system and how to operate it.
I also want to thank you for being so patient with me and my many questions. Hopefully our neighbors will see are new sign and ask about Reliable Home Security. As I told Matt #2, all of our homes in this neighborhood are all about 20 years old and those that have security systems, those systems would be about 20 years old as well.
Based upon our experience, I will not hesitate to recommend you and Reliable to our neighbors.
Colin was the one to help us at Kenzan. He has come to install on two separate occasions and is a complete pleasure to work with! He is very good at explaining the process and helping the client find the best solution for placing sensors and alarm pads in your office/home. Colin made sure that I was secure with using the touchpad and even offered to help me set up the second alarm system on my phone and apple watch! It goes without saying that Colin is dedicated to making people’s experience the best.
He embodies the “Reliable” portion of your name, as I feel that Colin is an irreplaceable individual in your organization. He is clearly deserving of a better position than installer and should be considered for management as his political savvy and communication skills are very high. Very satisfied overall, would highly recommend